DLivering Success is a structured inquiry to identify and correct any systemic or process failures at any stage in a project - during preparation, design, construction or use.
Built on the accumulated expertise of a multidisciplinary team, DLivering Success examines twelve inter-related Success Factors concerning the Why? What? and How? of projects. Far from a tick box approach, it provides a holistic framework to check the health of a project, which can be carried out informally, in meetings or in full workshops. It may trigger, but does not replace, Value and Risk Management.
The process brings clarity, realism and collaboration to a project. It is designed to convince the client and project team to buy in to the actions needed to ensure that each Success Factor is in place.
DLivering Success is led by senior trained and experienced partners or staff. Its four steps begin with discovery (to gather information and generate project-specific questions about each Success Factor), followed by diagnosis (to explore questions and expose underlying topics), treatment (to identify actions and action owners) and finally, follow-through (to ensure that what is agreed is done).
After each Success Factor has been examined, results are assessed according to a Traffic Light system:
Green means GO – that evidence is available to demonstrate that a condition for success is largely or completely in place.
Amber means PROCEED WITH CAUTION – until required improvements and/or further work are achieved.
Red means STOP AND FIX – the evidence from the topics examined under a Success Factor is unsatisfactory, and that facet of the project is set to fail unless corrected.
The golden rule is: NEVER JUMP A RED LIGHT - travelling hopefully, forgetting that luck comes in both good and bad models, is reckless.